HOME CARE PACKAGES
Please check with your nearest Simply Helping office if they are an approved Home Care Package provider.
How do I apply for a home care package?
It’s as easy as making a phone call to My Aged Care on 1800 200 422 to request an assessment.
If you prefer, a family member, friend or carer can be with you while you make the call. With your permission, they can also talk to the My Aged Care representative on your behalf.
The staff at My Aged Care are friendly and have been trained to help people in a wide range of circumstances. They will be able to answer all your questions and refer you for a face-to-face assessment if they think home care services can help you.
The face-to-face assessment is carried out in your home and provided free of charge. A family member, friend or carer is welcome to be with you for support during your assessment, if you wish.
How do I start my home care services?
If you are being assessed for the CHSP and your assessment indicates you will benefit from home care services and supports, your assessor will work with you to create a personalised home care support plan. Your assessor can also provide you with a ‘referral code’ which, once you have chosen your service provider, allows the provider to start organising services for you.
If you are being assessed for an HCP, your assessor will take some time to review the information and make a decision. You will be sent a letter to notify you of the outcome. If eligible, it’s now a good time to look for a home care provider. This makes it quicker and easier to get started upon receiving the second letter from My Aged Care notifying you that a home care package has been assigned.
When looking for a home care service provider, there are a few points to consider.
- Does the provider offer a service that best meets your needs?
- What are the fees and costs you may be expected to pay?
- Is the provider reputable, and do they deliver a high quality service?
Once you have chosen a home care provider, they must provide you with a Home Care Agreement. This is a legal agreement between you and your service provider and outlines your care plan, how your care services will be provided, who will provide them and how much they will cost.