How to Get the Most from Your Home Care Package

Have you recently been approved for a Home Care Package? Or have you been receiving Home Care Package services for a while now? Either way, you’re probably wondering—how can I get the most from my Home Care Package?

Here are a few easy tips and some essential info to ensure you’re getting the care you need.

What is a Home Care Package 

A Home Care Package (HCP) is a type of government-funded support in Australia. It’s designed to provide older adults with home care services that promote independent living for as long as possible. The program offers tailored services based on your needs, assisting with personal care, meal preparation, transport, social support, and much more.

Know Your Home Care Package Level

The first step to getting the most from your Home Care Package is knowing which level of care you need and are entitled to. There are four package levels, each providing different amounts of funding based on your needs:

  • Level 1: Simple or basic needs
  • Level 2: Lower care needs
  • Level 3: Moderate needs
  • Level 4: Complex needs

The level you’ve been assigned (after your My Aged Care assessment) will determine the funding you receive. But it’s important to regularly reflect on whether your funding is truly meeting your needs. If you find that your needs have changed over time, it’s a good idea to request a reassessment. The only constant in life is change, and without regular reflection and reassessing your care when required, your home care services won’t continue to serve you as well as they could.

Understand Home Care Package Inclusions and Exclusions

Home Care Packages are designed to be flexible, covering a wide range of home care services. But what can home care package funds be used for, exactly? Understanding what your home care package can and can’t do for you is essential to making the most of it. So, here’s a snapshot of the home care services available via your HCP (depending on your needs and funding):

Home care services that are not covered by your home care package funding include:

  • Day-to-day living expenses such as food, utility bills, and clothing.
  • Mortgage payments or rent.
  • Entertainment and holidays.
  • Products and services already covered by other government programs.

While these are some of the main Home Care Package inclusions and exclusions, remember that your HCP should be tailored to your needs. You and your provider can (and should!) work together to create a care plan that fits your lifestyle. So, do a bit of research and make sure you’re across all the home care services that are available to you. And, if you feel that you could truly benefit from an available home care service you’re not receiving, ask your provider—their number one priority should be to help you as best they can.

Find the Right Home Care Package Provider

Choosing the right Home Care Package provider is the easiest way to make the most of your HCP. Not all providers are the same; their services, fees, and flexibility can vary greatly. In an ideal world, you’ll find a Home Care Package provider that is experienced, reputable, responsive, and flexible. Here are a few tips to help you choose your provider wisely:

  • Providers charge different rates for admin and case management. It’s essential to understand exactly what you’re paying for. Some providers may also charge exit fees or set-up fees (so keep this in mind if you plan to switch!)
  • Make sure the provider offers all the home care services you need, whether it’s personal care, home help, or transport.
  • Ask for recommendations or check out reviews online. Tip: search ‘home care package providers near me’ to find info on local providers.
  • You want a provider willing to adapt to your changing needs. Make sure they’re committed to flexibility and can increase or decrease home care services as required.

If your provider isn’t meeting your needs, consider transferring your home care package to another provider. Don’t be afraid to make a change if it means getting better value and making the most of your HCP.

Are you ready to really make the most of your Home Care Package? Here at Simply Helping, we’re one of Australia’s premiere home care providers, proudly offering flexible, quality home care package services. Click here to learn more about our HCP services and contact us today!