Simply Helping Rachael to Provide Person-Centred Supports

Since joining Simply Helping Central and Northern Melbourne as a support worker, Rachael has made a real difference in the lives of the people she supports by staying true to her genuine commitment to person-centred care.

Rachael’s dedication to helping NDIS participants reach their goals was recently demonstrated when she worked alongside Jane* during a trip from Melbourne to Sydney.

Jane, who uses a wheelchair due to a stroke, was invited to present at an important conference. Together, Jane and Rachael carefully planned every aspect of the journey, from travel and accommodation to ensuring Jane’s support needs were fully met throughout the trip. Rachael explains that ‘she is always focused on understanding the person she is supporting, their unique needs, personality, and how she can improve the quality of their life,’ and this was evident in the thoughtful way they navigated the trip together.

By collaborating and anticipating potential challenges, they were able to create a seamless experience. With thorough preparation and Rachael’s support, Jane confidently delivered her presentation on a topic she felt passionately about, knowing that everything was taken care of.

Here is what Jane had to say about her experience with support worker Rachael:

“Dear Simply Helping Team, 

I wanted to take a moment to express my sincere gratitude for allowing Rachael to accompany me on my recent trip to Sydney. Rachael’s presence made all the difference, and I am incredibly thankful for her unwavering support and companionship throughout the journey.

Despite the busy schedule and the seriousness of the conference, Rachael and I managed to have a wonderful time together. Her qualities as a Support Worker shone brightly, and together, we worked like champions. We shared many laughs amidst the seriousness of the conference, creating memories that I will cherish forever. 

As the week progressed and fatigue set in, Rachael seamlessly transitioned into her role, providing me with the space and support I needed to navigate each day. Her confidence in me has been unwavering, and her willingness to adapt to my needs without hesitation was and has been truly remarkable.

I am immensely grateful to Rachael for making it possible for me to attend the conference and for her exceptional care and companionship throughout our time together. Her dedication and kindness have left a lasting impression on me, and I feel truly fortunate to have her by my side. 

Thank you once again for your support and for allowing Rachael to accompany me on this journey. It has been a truly memorable experience, made possible by her invaluable presence and unwavering support. Hopefully, Simply Helping and Rachael will consider her coming on my next little trip. 

Best Wishes,

Jane”

*Name has been changed to protect privacy

Click here to learn more about Simply Helping Central and Northern Melbourne and how our range of supports can assist you in achieving your goals.