Simply Helping strives to ensure positive outcomes for our service users and support staff.

Your feedback is an integral part of our ongoing improvement. Please let us know if you have concerns about our service. We view all complaints and suggestions as opportunities to improve. If you are especially pleased with our service, we would like to hear about that too.

If you’re a service user, family member or friend of a service user, or a member of our support staff and would like to provide feedback or make a complaint, complete the online form by clicking the button above.

Alternatively, you may contact us by phone or email.

Phone: (03) 5381 0990

Email:  [email protected]

Making an external complaint

We do our best to provide quality care and to resolve any issues or concerns. If you prefer to make an external complaint, you may contact the Aged Care Quality and Safety Commission or the NDIS Quality and Safeguards Commission on the numbers below.

Aged Care Quality and Safety Commission Telephone: 1800 951 822

NDIS Quality and Safeguards Commission Telephone: 1800 035 544