Shared Rights and Responsibilities – Working in Partnership
| Shared Rights and Responsibilities | You can expect from Simply Helping | Partnership looks like |
|---|---|---|
| Access | • Timely access to the supports and services that will assist with your needs. • Access to your service user information as per our policy. | • To be at home when our staff arrives at the arranged time. • That you advise the Simply Helping office well in advance if you are unable to keep this arrangement. |
| Safety | • To engage with competent, safe, quality, and professional supports that are appropriate to your needs. | • To advise our staff of anything that may impact on your safety or comfort whilst engaging with supports (e.g., smoking, animals, etc). • Advise carers of any changes that you notice in your medical condition or general health. |
| Respect | • To be shown respect, dignity and consideration that is mindful of your culture, ethnicity, gender, beliefs, values, disabilities, personal needs, and any specific requirements. | • Inform staff of any circumstances or considerations that they need to be mindful of so they can respond to your needs. • Treat all staff with respect and dignity. • Understand that aggressive, violent, or abusive behaviour will not be tolerated. |
| Communication | • To be informed in a clear, timely and open manner about services and support, and costs if relevant. • To be told the name, role and gender of the staff member who will be supporting you directly. | • That you let us know if you do not understand and ask for more information. • Inform the staff if English is not your first language so that you can be given the option to access to an interpreter service if required. |
| Participation | • To be included in decisions and choices about your supports. • Be comfortable in asking another party (an advocate) to be involved in supporting you in decisions around the supports you engage with. | • That you participate in your support planning, • Discuss your concerns or decisions with the staff supporting you. • Ask for more information about your supports if you are unsure. |
| Privacy and Confidentiality | • That privacy and confidentiality of all personal information provided is safely maintained. | • That with your permission your health information may be shared with appropriate health providers. |
| Comment | • You have every right to express your opinions and concerns relating to all aspects of the supports you engage with, without fear of any adverse consequences. | • Advise staff of any concerns about any aspect of the supports you engage with. |
| Advocacy | • We recognise the importance of ensuring that your right to use an advocate or representative of your choice is maintained. All Service Users and potential Service Users have the right to choose and involve an advocate, or other representative of their choice, to participate or act on their behalf at any time. | • Advise staff if you require any further information on your rights to use an advocate and the options available to you. |
Rights and responsibilities
As a valued Simply Helping participant, we support you with the following rights.
Access
Access to support and services to assist with your care needs. Access to your client information as per our policy.
Safety
Receive competent, safe, quality and professional care that is appropriate to your needs.
Respect
Be shown respect, dignity and consideration that is respectful of your culture, beliefs, values, disabilities, personal needs and any special requirements.
Communication
To be informed in a clear, timely and open manner about services and support, and costs if relevant.
To be told the names and role of your support carers caring for you directly.
Participation
Be included in decisions and choices about your care and support. Be comfortable in asking another party (an advocate) to be involved in supporting you in decisions around your care and support.
Privacy and Confidentiality
Be assured that privacy and confidentiality of all personal information provided in the care and support is maintained.
Comment
You have every right to express your opinions and concerns relating to all aspects of your care, without fear of any adverse impact on your care and support.
Advocacy
We recognise the importance of ensuring your right to use an advocate or representative of your choice is maintained. All participants and potential participants have the right to choose and involve an advocate, or other representative of their choice, to participate or act on their behalf at any time.
So that we may extend the best service possible, we ask that you observe the following responsibilities
Access
Be at home when the carer arrives at the arranged time,
Advise your Care Advisor/Simply Helping well in advance if you are unable to keep this arrangement.
Safety
Advise your Care Advisor/Simply Helping of anything that may impact on your safety or comfort whilst receiving care. Advise your Care Advisor/Simply Helping of anything that may impact on carer safety or comfort, e.g. smoking, animals, etc., Advise carers of any changes that you notice in your medical condition or general health.
Respect
Tell the carers of circumstances concerning your culture, beliefs and disabilities, so they can respond to your needs. Treat all carers with respect and dignity. Understand that aggressive, violent or abusive behaviour will not be tolerated.
Communication
To be as open and honest as you can and ask for more information if you do not understand.
Inform the carers if English is not your first language and you can be given access to an interpreter service if required.
Participation
Participate in your care planning,
Discuss your concerns or decisions with your carers.
Be comfortable in asking for more information about your care and support.
Privacy and Confidentiality
Respect the privacy and confidentiality of others.
Accept that your health information may be shared with appropriate health providers.
Comment
Provide verbal or written comments, complaints or commendations.
Advise your carers of any concerns about any aspect of your care and support.
