Goulburn Valley Victoria

  • Approved Aged Care Services Provider

  • Approved, Registered NDIS Provider

  • DWES Checked and Experienced

  • Fully Insured

  • Fully Qualified Carers

  • Locally Owned

  • Police Checked

  • Workcover Provider

  • TAC Provider

  • Working With Children Checked

  • Department of Veterans’ Affairs Service Provider

Locally Owned

Jan grew up in a small country town in outback N.S.W. before moving to Melbourne.

After relocating to Goulburn Valley 8 years ago, Jan is a classic example that “you can take the girl out of the country, but you can’t take the country out of the girl”. As the local owner of Simply Helping Goulburn Valley, living in a small country town enables Jan to connect with local communities. Jan has been sharing her passion to provide a caring and compassionate service since November 2015.

Jan was first introduced to community nursing by a colleague and immediately saw a need to provide skilled care to members of the aged community. In-home care provides valuable benefits, enabling loved ones to remain in the familiar surroundings of their own home and continue to be involved in their own community.

Simply Helping Goulburn Valley operate under the premise that everyone deserves to be treated with empathy, respect and in a non-discriminatory way.

Personal Experience

With more than 40 years of first-hand nursing experience, Jan has worked in many different areas including: acute nursing, coronary care, intensive care, palliative care, disability and aged care.

With the utmost humility, Jan explains “I was privileged to have been asked by a number of families to nurse their loved one in their own environment when no further treatment options were available. Their wish was to live their last days at home”.

Jan also feels the disability sector is incredibly rewarding. “The NDIS is a wonderful initiative that in many instances provides opportunities that otherwise would not have been possible. Our disability consumers wish to live an ordinary life with choice and dignity, and we strive to provide the care they require”.

Jan’s over-arching goal is to establish a local hospice. Every achievement that Simply Helping Goulburn Valley attains is one step closer to that.

Personal Relationships

Simply Helping Goulburn Valley covers a very large demographic area. Despite this, Jan says “The policy that underpins our service delivery is that we travel to meet and greet most of our potential new consumers and participants. We believe in taking the time it takes and everyone is provided with current knowledgeable information in an uncomplicated manner. This initial contact helps to establish a personal relationship that continues to grow and opens a line of communication that is invaluable.”

Tailored In-Home Care

Our services operate on the concept of consumer directed care. We encourage you to actively participate in the planning and delivery of your care.

We adhere to the six principles of consumer directed care which are:

  1. Consumer choice and control.
  2. Consumer rights.
  3. Respectful and balanced partnerships.
  4. Participation.
  5. Wellness.
  6. Transparency.

Our Team

The team at Simply Helping Goulburn Valley consists of a friendly, dynamic group of in-home care professionals with varied skill sets, including:

  • Registered Nurses
  • Enrolled Nurses
  • Disability Support Workers
  • Personal Care Assistants, and
  • Home Care Staff

This allows us to accommodate the wide range of needs of many people.

Regardless of qualifications, all team members embrace the concept of empathetic, respectful, diligent care and adopt a policy of inclusivity.

Your best interests are our priority. Our carers provide prompt, valuable feedback to office staff who can implement strategies to avoid any possible medical emergencies.

To ensure you receive a high standard of service, we encourage our team to continually upgrade and enhance their skills. We actively participate in professional development days and complete online training modules. We also value your feedback and welcome the completion of customer satisfaction surveys.

Your privacy and confidentiality are paramount. All staff remain compliant with the standards set out by the NDIS Quality and Safeguards Commission, and adhere to current legislation around elder abuse.

nannies

Services

List of services we offer.