Central Highlands and Djerriwarrh VIC

(Djabwurung, Djadjawurung, Wathaurong, Woiworung)

Home Care and Disability Support Provider

(03) 5341 8046 Get In Touch Follow Us Leave a Google Review

Aged Care Services Agency
Registered NDIS Provider
NDIS Worker Screening Checked
Family Owned and Operated
Locally Owned
Screened and Checked
TAC Provider
Workcover Provider
Working With Children Checked

We provide personalised in-home care services across Ballarat, Central Highlands, and Djerriwarrh regions, supporting individuals and families from Lexton and Drummond to Rockbank, Corindhap and surrounding areas. Whether you’re seeking NDIS support, aged care assistance or home help for a loved one, Simply Helping delivers trusted, local care you can rely on.

Personalised Home Care Services

At Simply Helping, our in-home care services are tailored to meet the unique needs of you or your loved one. Our experienced and compassionate team offers a range of support, from meal preparation and mobility assistance to personal care, companionship, and practical help around the home.

We understand how important it is to feel safe, comfortable, and connected at home. That’s why we take time to match you with a carer who is kind, respectful and focused on building a genuine connection so your care feels natural and suited to your lifestyle.

Whether it’s assisting with day-to-day activities, or providing consistent support for more complex care needs, Simply Helping is here to make life easier for you and your family. Our team works closely with your care coordinators to deliver personalised, responsive support that adapts as your needs change.

As part of the Ballarat and Central Highlands and Djerriwarrh community, assistance is always close by. Simply Helping supports people of all ages to live independently and enjoy a better quality of life through compassionate, reliable in-home care.

Services

NDIS Services
Personal Care
Respite Care
Social Support
Transport

Most Popular Services

Personal Care

When everyday tasks become difficult, our attentive team can assist with all aspects of personal care. Whether it’s helping with meal preparation, assistance with shopping, dressing, feeding, washing or toileting, your needs can be discussed confidentially and tailored to suit you. Our personal care is always delivered in a respectful and considerate manner.

Home Help

Being able to remain living in the comfort of your own home can have many benefits. However, it can be challenging to keep your home in good shape, including cleaning and decluttering. Whether it’s a once off requirement, or help is needed on a regular basis, we can be there to ease the burden. Our cleaners are professional and can help to make daily living easier.

Disability Support

Our disability support workers invest valuable time to learn about your needs and routines to understand how you like to be supported. Making a strong connection and building trust is key to providing quality support, assistance and supervision for people living with disability. Our friendly support team is experienced and offers flexible support to meet your needs.

In-Home Respite Care

If you care for a loved one, we understand the demands of being available for them all the time. We also recognise that you may not have any time of your own, and need a break. We offer in home respite care for your loved one so that you can tend to some of your own needs. Feeling refreshed gives you more energy to focus on your caregiving role, benefiting both you and your loved one.

Meal Preparation

Enjoy nutritious, home-cooked meals without the hassle. Our caring support workers can assist with meal planning, preparation, and cooking meals that suit your dietary needs and preferences. You may prefer a simple hand with preparation, or ongoing assistance with regular, healthy meals at home. We help make mealtimes stress-free, while supporting your independence in the kitchen.

Community Access

It’s important to stay connected with your local community. However, sometimes we may need a helping hand. Our community access service provides assistance to ensure you arrive safely at your destination, and that you also have the support you need to participate. Community access may include medical appointments, shopping, day programs, special events, social gatherings and more.

Supporting The Local Community

Locally Owned, Community Focused

Simply Helping Central Highlands and Djerriwarrh is locally owned and operated by Steve and Cathy, long-term Ballarat residents with strong ties to the community. Steve was born and raised in Ballarat, while Cathy brings valuable experience from her background in nursing education. Together, they combine over 20 years of experience in care with a genuine commitment to providing services that are compassionate, respectful and dependable.

Being local means they know the region well, from homes in town to properties further afield. For the people we support, this brings peace of mind that care is never far away and delivered by a team who are friendly, reliable and easy to communicate with. Since 2018, Steve and Cathy have led Simply Helping Central Highlands and Djerriwarrh with a focus on providing in-home care that families can trust.

Award-Winning Care

Simply Helping Central Highlands and Djerriwarrh was recognised by VALiD (Victorian Advocacy League for Individuals with Disability) as the top service provider for outstanding support during the COVID pandemic. This award was voted on by NDIS participants and My Aged Care consumers, reflecting the trust and appreciation of the people we support.

Our disability support worker Donna also received special recognition for her compassion and commitment during this time. This acknowledgement highlights the dedication of our team to provide care that is both dependable and genuine.

Testimonials

“We are so happy with Marjory and the service Simply Helping has provided. We want to keep her on as our regular Tuesday support worker!” — Evelyn*

“Charlotte connected so well with Abagail, and we’d be happy to have her back. Clara and Emma were also excellent. We’re so appreciative of the Simply Helping team, they work so well with Abagail, and it shows.” — Abigail’s husband*

“We are very happy with Malik – he is very obliging, and we hope to not lose his support. Great job and thank you.” — James’s wife*

“Simply Helping has excellent communication and prompt responses. These are key for me, and I’ve been extremely happy with four carers supporting Grace. Each has built a wonderful rapport – it’s a pleasure to witness.” — Grace’s Case Manager*

“Ahmed has shown great sensitivity to Cameron’s needs and engaged really well. The family is very pleased” — Cameron’s Case Manager*

*Names have been changed to protect privacy

Frequently Asked Questions

Are you NDIS registered?

Yes, Simply Helping Central Highlands and Djerriwarrh is a registered NDIS provider supporting people in Ballarat, the Central Highlands and Djerriwarrh regions. All our support workers hold current NDIS Worker Screening Checks, so you can feel confident your care is safe and professional.

We provide flexible disability support tailored to individual goals and needs, while also supporting families and carers to make daily life easier.

Do you provide aged care services?

Yes. We provide aged care services to support older people to live safely and comfortably at home. If you are funded through a My Aged Care Package, we work in partnership with registered providers in the region so you can still access our local team. We can also provide services privately if you are arranging your own care.

All team members are fully qualified and trained to support older people with dignity, safety and compassion.

Who do you provide support services to?

We provide support to people of all ages through in-home care and community-based services. This includes NDIS participants, people supported by TAC or WorkCover, and anyone arranging private care services. Many people also choose our services for lifestyle support such as cleaning, gardening, shopping, or pet care.

All our support workers are qualified and hold the required checks and certifications.

What sets Simply Helping apart from other home care providers?

At Simply Helping Central Highlands and Djerriwarrh, care is never one-size-fits-all. We take the time to understand what matters most to you and shape support around your life, your preferences, and your goals. From the start, we focus on matching you with a support worker who feels like the right fit, so your care feels personal and comfortable. We also seek feedback, especially after your first visit, to make sure the support is meeting your expectations.

People often tell us they value our reliability, friendliness and clear communication. Knowing the person who arrives at your door is someone you can trust brings peace of mind to you and your family.

We also place a strong focus on inclusivity. Our services welcome people from all walks of life, including those who identify as LGBTIQA+ and members of culturally and linguistically diverse communities. Whoever you are, and wherever you live in the Ballarat and Central Highlands and Djerriwarrh regions, you can feel confident knowing your support will be personal, flexible and respectful.

How soon can you commence my services?

We know that when support is needed, it’s often needed quickly. In most cases, we can start services within 48 hours. If your situation is urgent, let us know and we’ll do everything we can to arrange support as soon as possible.

Can we have our service at the same time each week or fortnight?

Yes, absolutely you can. Many people find this convenient, and we simply arrange a suitable time with you and our support worker for a regular time slot.

Can I request specific days and times for my support worker to visit?

Absolutely. We’ll work with you to arrange visits on the days and times that suit you best. Wherever possible, we’ll also make sure the same support worker visits regularly, so you can build a comfortable and consistent routine.

Will I receive the same carer each week?

Yes, the same carer will tend to you each week. If circumstances prevent the same carer from attending, we will provide a replacement carer as a once-off service for you.

What if my usual support worker is unavailable or unwell?

If your regular support worker is ever unavailable, we’ll arrange a qualified replacement, so your care continues without interruption. Your continuity of care is always our priority.

If I cancel my service, do I still have to pay?

We ask for at least 48 hours’ notice if you need to cancel a service. This helps us manage schedules fairly for both support workers and the people we care for. If less notice is given, the full service fee may still be charged to your funding provider.

We do understand that unexpected situations can happen, and we’ll always take circumstances beyond your control into consideration.

Do you supply cleaning products and equipment with your domestic cleaning services?

We ask that you provide basic cleaning supplies such as products, cloths or sponges, a vacuum cleaner and a mop. This helps prevent any risk of cross-contamination between homes and ensures the products used are the ones you prefer.

Our support workers will bring their own PPE to ensure both your safety and theirs while providing domestic assistance.

Are you currently hiring new Support Workers to provide in-home care?

Yes. We welcome applications from compassionate and reliable people who want to make a difference in their community. If you live in Ballarat, or the Central Highlands and Djerriwarrh region, and are looking for a flexible, inclusive, and supportive work environment, we’d love to hear from you.

You’ll be matched with individuals aligned with your skills and interests and supported to grow your in-home care career.

Suburbs & Postcodes

Show Suburbs and Postcodes

Addington 3352, Alfredton 3350, Allendale 3364, Ascot (Ballarat Vic.) 3364, Bacchus Marsh 3340, Bakery Hill 3350, Bald Hills (Vic.) 3364, Ballan 3342, Ballarat Central 3350, Ballarat East 3350, Ballarat North 3350, Balliang 3340, Balliang East 3340, Barkstead 3364, Barrys Reef 3458, Basalt (Vic.) 3460, Beremboke 3342, Black Hill (Vic.) 3350, Blackwood (Vic.) 3458, Blakeville 3342, Blampied 3364, Blowhard 3352, Bolwarrah 3352, Bonnie Brook 3335, Bonshaw (Vic.) 3352, Brewster 3352, Brookfield (Vic.) 3338, Broomfield 3364, Brown Hill (Vic.) 3350, Bullarook 3352, Bullarto 3461, Bullarto South 3461, Bunding 3342, Bungal 3334, Bungaree (Vic.) 3352, Buninyong 3357, Bunkers Hill 3352, Burrumbeet 3352, Cabbage Tree 3364, Cambrian Hill 3352, Campbelltown (Vic.) 3364, Canadian 3350, Cardigan 3352, Cardigan Village 3352, Cargerie 3334, Chapel Flat 3352, Clarendon (Vic.) 3352, Claretown 3352, Clarkes Hill 3352, Clunes (Vic.) 3370, Clydesdale (Vic.) 3461, Coghills Creek 3364, Coimadai 3340, Colbrook 3342, Coomoora 3461, Corindhap 3352, Creswick 3363, Creswick North 3363, Dales Creek 3341, Darley 3340, Daylesford 3460, Dean 3363, Delacombe 3356, Denver 3461, Dereel 3352, Diggers Rest 3427, Drummond 3461, Dry Diggings 3461, Dunnstown 3352, Durdidwarrah 3342, Durham Lead 3352, Eganstown 3461, Elaine 3334, Elevated Plains 3461, Enfield (Vic.) 3352, Ercildoune 3352, Eureka (Vic.) 3350, Exford 3338, Eynesbury 3338, Fern Hill 3458, Fiskville 3342, Franklinford 3461, Garibaldi 3352, Glen Park 3352, Glenbrae 3352, Glendaruel 3363, Glendonald 3364, Glengower 3370, Glenlyon (Vic.) 3461, Glenmore (Vic.) 3340, Golden Point (Ballarat Vic.) 3350, Gong Gong 3352, Gordon (Vic.) 3345, Grangefields 3335, Greendale (Vic.) 3341, Grenville 3352, Hepburn 3461, Hepburn Springs 3461, Hopetoun Park 3340, Ingliston 3342, Invermay (Vic.) 3352, Invermay Park 3350, Joyces Creek 3364, Kingston (Vic.) 3364, Kooroocheang 3364, Korobeit 3341, Korweinguboora 3461, Kurunjang 3337, Lake Gardens 3355, Lake Wendouree 3350, Lal Lal 3352, Lamplough 3352, Langdons Hill 3363, Langi Kal Kal 3352, Lawrence (Vic.) 3364, Learmonth (Vic.) 3352, Leigh Creek (Vic.) 3352, Leonards Hill 3461, Lerderderg 3458, Lexton 3352, Little Hampton 3458, Long Forest 3340, Lucas 3350, Lyonville 3461, Maddingley 3340, Magpie 3352, Melton (Vic.) 3337, Melton South 3338, Melton West 3337, Merrimu 3340, Millbrook (Vic.) 3352, Miners Rest 3352, Mitchell Park (Vic.) 3355, Mollongghip 3352, Morrisons 3334, Mount Beckworth 3363, Mount Bolton 3352, Mount Cameron 3370, Mount Clear 3350, Mount Doran 3334, Mount Egerton 3352, Mount Franklin 3461, Mount Helen 3350, Mount Mercer 3352, Mount Pleasant (Vic.) 3350, Mount Prospect 3364, Mount Rowan 3352, Mount Wallace 3342, Musk 3461, Musk Vale 3461, Myrniong 3341, Napoleons 3352, Navigators 3352, Nerrina 3350, Newbury 3458, Newington (Vic.) 3350, Newlyn 3364, Newlyn North 3364, North Blackwood 3458, Parwan 3340, Pentland Hills 3341, Plumpton (Vic.) 3335, Pootilla 3352, Porcupine Ridge 3461, Redan 3350, Rockbank 3335, Rocklyn 3364, Rowsley 3340, Sailors Falls 3461, Sailors Hill 3461, Scotchmans Lead 3352, Scotsburn 3352, Sebastopol (Vic.) 3356, Shepherds Flat 3461, Smeaton 3364, Smokeytown 3364, Soldiers Hill (Vic.) 3350, Spargo Creek 3461, Springbank 3352, Springmount 3364, Staughton Vale 3340, Strangways 3461, Strathlea 3364, Sulky 3352, Thornhill Park 3335, Toolern Vale 3337, Tourello 3363, Trentham 3458, Trentham East 3458, Ullina 3370, Wallace 3352, Warrenheip 3352, Wattle Flat (Vic.) 3352, Waubra 3352, Weatherboard 3352, Wendouree 3355, Werona 3364, Wheatsheaf 3461, Windermere (Vic.) 3352, Winter Valley 3358, Yandoit 3461, Yandoit Hills 3461, Yendon 3352

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Acknowledgement

As we build our business across Australia, we want to acknowledge that Aboriginal and Torres Strait Islander peoples have taken care of this land for generations, and it is an honour to continue that tradition by caring for the people that continue to live here.

We celebrate their rich histories and ongoing contributions, and commit to walking alongside them in the spirit of respect, inclusion, and reconciliation.