Hi there,

We’re Simply Helping Pty. Ltd. and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re a Simply Helping web site visitor, or a staff member/user.

The type of personal information we collect

We collect certain personal information about visitors.
    The most common types of information we collect include things like:

  •       usernames, member names, e-mail and IP addresses, other contact details, survey responses, support queries and Google Analytics data.
  •       We will also collect personal information from applications (such as a CV, the application form itself, cover letter and interview notes).

SPECIAL NOTE: Any data, as appears when a Simply Helping web site user logs on to any social media web site, is not available to Simply Helping Pty. Ltd. and the user of any social media should be aware of any personal consequences that may occur in using any of those social media sites.

How we collect personal information

 We collect personal information directly when you provide it to us, and automatically as you navigate through the site.

 We collect your personal information when you provide it to us upon you completing a Registration, subscribe to a newsletter, e-mail list, submit feedback or send us a communication.

 We never disclose personal information to anyone

 We are based in Australia with your data stored in Australia.

How we keep your personal information secure

 We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Australia. Personal information that we store or transmit is protected by strict security and access controls, including Username and Password authentication, two-factor authentication and data encryption, where appropriate.

How you can access your personal information

 You can access all of the personal information that we collect about you by logging in to your Portal and accessing your Profile. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the Registration you have with us at any time. To make an access or a correction request, contact us using the details at the end of this policy.

 When you visit our site, there’s certain information that’s recorded which is generally anonymous and does not reveal your identity. If as a staff member, you’re logged into your Portal, some of this information could be associated with your Registration.

We’re talking about the following kinds of details:

  •       your IP address or proxy server IP address;
  •       the Username you requested;
  •       the name of your Internet Service Provider (ISP) is sometimes captured depending on the configuration of your ISP connection;
  •       the date and time of your visit(s) to the web site;
  •       the length of each of your session(s);
  •       the page(s) which you have accessed;
  •       the number of times you access the Portal within any month;
  •       the file URL you look at and information relating to it;
  •       the operating system which your computer or device uses.

Information you make public or give to others

 If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. Before making your information publicly available or giving your information to anyone else, think carefully.

 If giving information to another user via the Portal, ask them how they will handle your information. Portal users must read the Portal Conditions of Use.

 If you’re sharing information via another web site, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information

 We retain your personal information for as long as is necessary to provide the Portal’s services to you, and to comply with our legal obligations. If you no longer want us to use your personal information or provide you with the Portal service, you can request that we erase your personal information and close your Registration. Please note that if you request the erasure of your personal information, we will retain information from deleted Registrations as necessary, to comply with the law, prevent fraud, resolve disputes and troubleshoot problems. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

 We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
 When we do change the policy, we’ll make sure to notify staff members about such changes in the ‘News’ page of the Portal, where required. A copy of the latest version of this policy will always be available on this page.

How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact the

We’re really glad you made it to the end of this Privacy Policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it.

Thank you from all at Simply Helping.

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